REFUNDS
If 30 days have passed since your purchase, unfortunately we cannot offer an exchange or a refund.
RETURNS
Our returns policy lasts 30 days from the date of sale.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoppurplevelvet.com to request a return label.
- Please send your item back within 3 days of receiving the label.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.
SALE ITEMS
Only regular priced items may be returned, unfortunately sale items cannot be returned. Full price items purchased using a discount code of any kind have the option to exchange. If item is returned then discount code is not reusable.
Depending on where you live, the time it may takes for your exchanged product to reach you, may vary.
Questions about the Return Policy should be sent to us at info@shoppurplevelvet.com or by mail at
Purple Velvet
[Re: Privacy Compliance Officer]
8023 Beverly Blvd, #1-474
Los Angeles, CA 90048
Office: 818-476-7883
info@shoppurplevelvet.com
www.shoppurplevelvet.com
